Privacy Policy

Maintenance and Asset Planning Services Pty Ltd (ABN: 95 684 113 611) ("we", "us", "our" or "MAAPS") is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Personal Information We Collect

We may collect personal information such as:

• Your name
• Email address
• Phone number
• Business or company name
• Job title or role
• Billing and payment details
• Information provided through our website, app, or contact forms
• Usage data and technical information (e.g., IP address, browser type)

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Visit our website (https://maaps.com.au)
• Contact us via email, phone, or online forms
• Use our services, app, or platform
• Engage with us on social media or via cookies/analytics tools

3. Why We Collect Your Information

We collect your personal information to:

• Provide and improve our services
• Manage client relationships and communications
• Send invoices and process payments
• Respond to enquiries and support requests
• Meet legal or regulatory obligations
• Improve user experience on our website and app

4. Disclosure of Personal Information

We may share your information with:

• Service providers and contractors who assist us in our business
• Legal, accounting, or IT advisors (as necessary)
• Authorities, if legally required

We do not sell or rent your personal information to third parties.

Some of the third-party service providers we use may be located outside Australia. Where this occurs, we take reasonable steps to ensure your data is protected.

5. Security of Your Personal Information

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. This includes:

• Secure digital storage and backups
• Role-based access control
• Encrypted data transmission where appropriate

6. Access and Correction

You have the right to access the personal information we hold about you. If you believe any of it is incorrect or out of date, please contact us and we will take reasonable steps to correct it.

7. Retention of Personal Information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, information is securely destroyed or de-identified.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality and performance
• Understand user behaviour through analytics tools (e.g., Google Analytics)

You can choose to disable cookies via your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptation of the updated policy.

11. Additional Information for UK Clients (UK GDPR)

If you are located in the United Kingdom, we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). You have the following rights under this law:

• The right to access, update or delete your personal data
• The right to correct inaccurate or incomplete data
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent at any time (where consent was the basis for processing)

We only collect and process your data where we have a legal basis to do so, such as your consent, to fulfil a contract, to comply with legal obligations, or for legitimate business interests.

If you have any concerns or wish to exercise your rights under UK GDPR, please contact us at info@maaps.com.au.

If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.